At Kingsteam, we want you to feel confident in your purchase. If you are not fully satisfied, eligible items may be returned or exchanged within 30 days of delivery.
30-Day Return & Exchange Window
You may request a return or exchange within 30 days from the date your order is delivered.
Eligibility
To be eligible for a return or exchange, the item must:
- Be in its original condition
- Be unused and not damaged by improper handling
- Include original packaging and accessories
- Be accompanied by proof of purchase or order number
Non-Returnable Items
For hygiene, safety, and quality reasons, we may not accept returns for:
- Used personal care items
- Items damaged by misuse, improper use, or unauthorized modification
- Final sale or clearance items, if marked as non-returnable at the time of purchase
- Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@kingsteam.com with your order number and clear photos of the issue. We will review the case and provide a suitable solution.
How to Start a Return or Exchange
To request a return or exchange, please contact us at:
Email: support@kingsteam.com
Phone: +1 840-588-2577
Please include:
- Your order number
- The item(s) you would like to return or exchange
- The reason for the request
If your request is approved, we will provide return instructions.
Return Shipping
Unless the item is damaged, defective, or sent in error, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
Contact Information
Kingsteam / Velanova Beauty Inc
15791 Quality Way, Chino, CA 91708
United States
Email: support@kingsteam.com
Phone: +1 840-588-2577
