Kingsteam 1-Year Warranty & Return Policy
1-Year Return & Exchange Window
You may request a return or exchange within 1 year (365 days) from the date your order is delivered.
Eligibility
To be eligible for a return or exchange, the item must:
- Be in its original condition
- Be unused and not damaged by improper handling
- Include original packaging and accessories
- Be accompanied by proof of purchase or order number
Non-Returnable Items
For hygiene, safety, and quality reasons, we are unable to accept returns for:
- Used personal care items
- Items damaged by misuse, improper use, or unauthorized modification
- Final sale or clearance items marked as non-returnable at the time of purchase
- Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@kingsteam.com with your order number and clear photos of the issue. We will review your case promptly and provide a suitable solution.
How to Start a Return or Exchange
To request a return or exchange, please reach out to us at:
Email: support@kingsteam.com Phone: +1 840-588-2577
Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your request
Once your request is approved, we will provide return instructions.
Return Shipping
Unless the item is damaged, defective, or sent in error, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.
Exchanges
If you would like to exchange an item, please contact us first to confirm availability. Exchanges are subject to product availability at the time of the request.
Contact Us
Kingsteam / Velanova Beauty Inc 15791 Quality Way, Chino, CA 91708, United States Email: support@kingsteam.com Phone: +1 840-588-2577
