At Kingsteam, we strive to make the return process simple and clear.
Refund Eligibility
Refunds are available for eligible items that are returned in accordance with our 30-Day Return Policy.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Processing
If approved, your refund will be issued to your original payment method. Please allow 7–15 business days for the refund to appear, depending on your bank or payment provider.
Partial or No Refunds
A partial refund or no refund may apply if:
- The item is returned used, damaged, or incomplete
- The item is missing original parts or accessories
- The return does not meet the conditions of our return policy
- The item is non-returnable
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@kingsteam.com as soon as possible with your order number and photos. If approved, we will arrange an appropriate resolution, which may include a refund, replacement, or exchange.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error, a defective item, or a damaged delivery.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank
If you still have not received your refund, please contact us at support@kingsteam.com.
Contact Information
Kingsteam / Velanova Beauty Inc
15791 Quality Way, Chino, CA 91708
United States
Email: support@kingsteam.com
Phone: +1 840-588-2577
